Shipping policy
Shipping Policy
At Soulheaven, we are committed to delivering your order safely and on time. Please read the following shipping information before placing your order.
1. Order Processing
- Orders are processed within 1–3 business days after payment is successfully received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation with tracking details.
2. Shipping Time
Our estimated delivery time is:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 4–7 business days
- Remote & Rural Areas: 5–10 business days
Please note that delivery times are estimates and may vary depending on your location, courier availability, weather conditions, holidays, or other unforeseen circumstances.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- Any free-shipping offer will be subject to the terms and conditions mentioned on the website or promotional offer.
4. Order Tracking
Once your order has been dispatched, you will receive tracking information through your registered email address, phone number, or WhatsApp, where applicable.
You can use the tracking information provided to check the current status of your shipment.
5. Delayed or Lost Orders
While we work with reliable courier partners, delays may occasionally occur due to circumstances beyond our control.
If your order is significantly delayed or appears to be lost in transit, please contact our customer support team with your order number. We will coordinate with the courier partner and assist you with the issue.
6. Incorrect or Incomplete Address
Please make sure that your shipping address, phone number, and other delivery details are accurate before placing your order.
Soulheaven will not be responsible for delays or failed deliveries caused by an incorrect, incomplete, or inaccurate shipping address provided by the customer.
If an order is returned to us because of an incorrect address or repeated delivery failure, additional shipping charges may apply for reshipment.
7. Damaged Packages
If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible.
We recommend taking clear photographs or a video of the package and its contents before opening or immediately after receiving the shipment, as this may help us investigate the issue with the courier partner.
8. Cash on Delivery
If Cash on Delivery (COD) is available for your location, the option will be displayed at checkout.
COD availability may vary depending on the delivery location and other applicable conditions.
9. International Shipping
Currently, we ship orders within India unless international shipping is specifically mentioned or enabled at checkout.
For international orders, if available, customs duties, import taxes, or other charges imposed by the destination country may be payable by the customer.
10. Contact Us
If you have any questions regarding your shipment or delivery, please contact our customer support team.
Please keep your order number ready when contacting us so that we can assist you more quickly.
Thank you for shopping with Soulheaven.